Emergencies are different for everyone.
Everyone’s idea of an emergency is different.
When this case appeared on my screen one night shift, my eyes rolled, I looked at my partner, and commented that it’s going to be “one of those nights”. We arrived on scene to find a man in his early 30’s with a learning disability. While the issue might seem minor to most, this particular man was quite distressed about what had happened.
With some reassurance, some minor treatment and a lot of empathy this man settled down, thanked us and went on his way.
Sometimes it’s not about what’s an emergency to us that matters, it’s an emergency to them. It’s not our job to criticise others for how they react to different situations. As a paramedic, we are conditioned to be highly reactive. We need to change our questioning when someone doesn’t understand. We change our treatment when required to achieve a positive outcome, It’s just how we work.
Sometimes as Paramedics we forget that. We can be quick to judge and this can often lead to poor outcomes for both the patient and the paramedic. I’m not saying all the jobs we go to are emergencies. I’m just saying sometimes we need to think about the situation and adjust our approach AFTER we have all the information and, not judge before. It’s drummed into us to treat everyone the same. Sometimes this can get lost, whether due to demands put on you by workload, suppervisors or just life itself.